Shipping & Returns

Thank you for shopping at The KCAI Underground. Here is important information regarding shipping and returns for your convenience:

Shipping Information:

Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional events.

Shipping Methods: We offer several shipping options to accommodate your needs, including standard and expedited shipping. Shipping costs and delivery times will vary depending on your location and the shipping method selected at checkout.

Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order, as well as your shipping address. You can view the estimated shipping costs during the checkout process before completing your purchase.

International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures and import duties, which are the responsibility of the recipient.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

Returns & Exchanges:

Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) within 30 days of receipt for a full refund or exchange, excluding shipping costs.

Return Eligibility: To be eligible for a return, items must be unused, in their original condition and packaging, and accompanied by the original proof of purchase. Certain products, such as individual sheets of fine art paper, may not be eligible for return.

How to Initiate a Return: To initiate a return or exchange, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to return the item(s) and process your refund or exchange promptly upon receipt.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

Refunds & Processing Time: Refunds will be issued to the original payment method used for the purchase within 3-5 business days after the returned item(s) have been received and inspected. Please note that it may take additional time for the refund to reflect in your account statement, depending on your payment provider.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact our customer service team for assistance. We're here to help make your shopping experience at The KCAI Underground as seamless as possible.

Thank you for shopping with us. We appreciate your support of student artists and the Kansas City Art Institute.